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Right of return/replacement. In case of an actual defect or lack of agreed quality, the buyer is entitled alternatively, without charge, to a) repair of the product or b) replacement of the product or c) reduction of the price proportional to the defect or d) withdrawal from the sale.

The consumer has the right to demand without charge the repair or replacement of the product if :

  • The order is executed incorrectly, i.e. an item other than the one ordered is delivered or the wrong quantity or a defective product or damaged packaging.
  • The consumer contacts the store within 48 hours of receipt of the product at 2651047615 or email, in order to point out the problem and authorize its return.
  • If it is a product that does not correspond to the order, it must not have been used and must be in its packaging in the condition received.
  • In any case, the product must be returned with all original accompanying documents (proof of purchase, warranty, instructions for use) and in its original packaging.

Returns are made by the postal company that the store will indicate to customers and at the store's expense.

Right of withdrawal. The consumer has the right to withdraw without giving reasons within fourteen (14) calendar days, unless a longer period has been agreed, by returning the goods in their original condition, without incurring any costs, except for the return costs. This period shall commence on receipt of the goods. If the consumer exercises the right of withdrawal, the supplier shall be obliged to refund the amounts paid by the consumer within fourteen (14) calendar days.

The exercise of the right of withdrawal by the consumer is possible if:

  • It concerns a product for which a personalized order has NOT been placed, such as wedding rings, or alterations, or a product that is not in our catalogue.
  • He/she completes and sends the relevant withdrawal form provided to him/her at the time of placing the order.
  • The product has not been worn or used beyond the trial, no pieces have been removed from the bracelet of the terminals and no modifications have been made to the jewellery.
  • No "PROTOGEROS AEBE" store tags or product labels have been removed or damaged in any way.
  • All accompanying product documentation such as the warranty, instructions for use, and proof of purchase are returned.
  • The product is sent in the packaging in which it was received.
  • An email is sent to with "Return" and reference to the order code.

The "PROTOGEROS AEBE" store is not responsible for any loss or damage to the product during the return shipment. 

In the event that the products are returned damaged or incomplete the "PROTOGEROS AEBE" store has the right to claim compensation from the customer, the amount of which will be determined by the condition of the products, and to unilaterally make a partial offset of this claim against the customer's claim.